Selection, Testing & After-Sales Support

Confirm compatibility, test documentation, acceptance, warranty and cross-border returns for the specific product before purchasing and delivery.

Product Information & TestingAfter-Sales Support & ReturnsTransaction Process
Product information · Testing · Compatibility

Clear condition information
for informed purchasing decisions

For new equipment, check specifications, source, packaging, included accessories, platform compatibility, lead time and warranty documents. Stock and used products require additional usage, repair and test disclosures.

Confirm compatibility against the actual configuration, revision and tests. Verify manufacturer warranty coverage and software licensing or transfer conditions before the transaction.

Illustration of product documentation, testing and compatibility checks
Model, specification, interface and platform compatibility checks
Model & SpecificationsBrand, model, part number, hardware revision, interfaces and key parameters.
Condition & SourceLabel new, unused stock and used items separately. Check supplier source, packaging, cosmetic condition and completeness.
Quality & Usage RecordsProvide available quality and warranty documentation for new products. For stock and used items, add usage, repair or refurbishment records and identify any unknowns.
Photos & AccessoriesActual product photos, included accessories, required supporting components and packaging condition.
Quantity & LocationAvailable quantity, equipment location, shipping origin, date of stock verification and lead time.
Testing & WarrantyAvailable product and test documentation, scope and results, plus warranty provider, duration, region and conditions.
Illustration of product documentation, testing and compatibility checks

GPUs & AI Accelerators

Check card or module form factor, accelerator memory, interfaces, cooling, power and required supporting components. Request available memory and load-test records.

Illustration of storage specification verification and data handling

Storage Specifications & Usage Records

For new HDDs and SSDs, confirm model, interface, capacity, packaging and quality documentation. Used storage media require separate health, data sanitization and verification records.

Illustration of testing, acceptance and the transaction process

Testing & Acceptance Arrangements

For tested goods, disclose test scope and results. For large or bulk purchases, agree any pre-shipment inspection, sampling or third-party testing, including costs and pass/fail criteria.

Different checks for different products

CPUs & Compute Cards:Model, revision, platform support, power and production-versus-sample status.

GPUs & AI Accelerators:Card or module form factor, accelerator memory, interfaces, cooling, power and required components; available memory and load-test documentation.

Memory & Storage:Type, capacity, data rate, interface and platform compatibility; drive health, lifetime writes and other applicable information.

Network & Facility Equipment:Ports, speeds, firmware, software licenses, power and environmental requirements.

International After-Sales Support & Returns

Agree conditions before shipment
and follow the agreed process on arrival

Warranty, repairs, replacements and refunds vary by product condition and transaction terms. Confirm them before purchase and record them in the order.

Illustration of international after-sales support, returns and acceptanceIllustration of international after-sales support and returns

Acceptance Arrangements

Define checks for quantity, model, appearance, accessories and functionality, together with the acceptance period.

Transit Damage or Functional Mismatch

Submit photos, serial numbers and test records within the order's reporting period so shipping and product issues can be assessed.

Warranty & Repairs

Identify the responsible party, duration, coverage, service location and resolution process.

Cross-Border Returns & Replacements

Agree return authorization, international freight, insurance claims, taxes and who bears each cost in advance.

Specific after-sales conditions are governed by the product information, formal quotation and order.

Transaction Process

From an equipment list
to delivery and acceptance

Confirm product and transaction terms item by item, then arrange delivery and follow-up in accordance with the order.

  1. 01

    Submit a Buying or Selling Inquiry

    State the product, quantity, country of origin or destination, and contact details.

  2. 02

    Verify Products & Transaction Terms

    Confirm model, condition, stock, testing, compatibility and destination requirements.

  3. 03

    Agree Quotes & Delivery Arrangements

    Define cost coverage, named delivery location, freight, customs clearance and lead time.

  4. 04

    Confirm Contract & Payment

    Identify the parties, payment milestones, acceptance criteria, warranty and responsibilities.

  5. 05

    Arrange Delivery

    Complete agreed inspection, packaging, freight and document delivery.

  6. 06

    Acceptance & Follow-Up

    Check quantities, specifications and functionality, then handle after-sales matters under the order.

Equipment InquirySubmit a Project

Product category illustration

Product category illustration

Category illustration only. Refer to the specific product documentation for the actual model, configuration, condition and appearance.

Privacy Notice